Privacy Policy

We collect only the information reasonably necessary to operate our business and fulfill your requests. This may include:

• Contact information such as your name, email address, and phone number, which you provide when contacting us or opting in to a communications program.
• Billing and transaction information such as the membership taken out with one of our operating brands, the amount, the date, payment confirmations, and the last four digits and brand of the card used. Full card numbers go directly to our payment processor and are never stored on our systems.
• Communication records of emails, SMS messages, support requests, and other correspondence you exchange with us.
• Basic technical information automatically collected when you visit our website, such as your IP address, browser type, device type, referring page, and pages viewed, which is used for site performance and security.

We do not ask for, and ask you not to send us, sensitive personal information such as government identification numbers or health information through this website. Health-related information you choose to enter into one of our operating brands’ products is governed by that brand’s privacy policy.

We use the information we collect only for legitimate business purposes, including:

• Processing membership payments, refunds, and chargebacks for our operating brands, and providing member and billing support.
• Communicating with you about your account, a charge, or an inquiry.
• Sending transactional messages such as verification codes, receipts, renewal notices, and service notifications.
• Sending informational email to people who have opted in, with an unsubscribe link in every message.
• Protecting against fraud, unauthorized transactions, and abuse.
• Meeting our legal, tax, accounting, and regulatory obligations.
• Improving our website and services using aggregated statistics that cannot be tied back to you.

We do not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes. Your information is never provided to advertisers, data brokers, or any unaffiliated third party for their own use.

The only circumstances in which we share information are limited and practical:

• Service providers who help us operate our business, such as payment processors, banks, email and SMS delivery platforms, hosting providers, and accountants. These providers receive only the information necessary to perform their function and are contractually prohibited from using it for any other purpose.
• Our operating brands, which are owned and operated by Research Info Group, so that a support or billing request can be resolved for the brand you actually use.
• Legal compliance when required by law, subpoena, or valid legal process, or to protect our rights, property, or safety or those of our users.
• Business transfers if Research Info Group or an operating brand is sold or merged, in which case the successor is bound by this policy for the information transferred.
• No mobile opt-in or consent information is shared. Mobile information collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors in support of the messaging service (such as the platform that sends the message) is limited to that purpose.

If you opt in to the Research Info Group Notifications SMS program, we store your mobile number, the date and time of your consent, the page or form you used, and your IP address as a record of consent. We use that number only to send the transactional messages described in the SMS Program Terms. You may opt out at any time by replying STOP.

If you opt in to informational email, we store your email address and consent record and send you the content you asked for. Every message carries an unsubscribe link, and we honor requests within ten business days.

Transactional email and text messages about an account you hold are part of providing that account and are sent regardless of marketing preferences.

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access restricted to staff who need it, and payment card handling delegated to a PCI DSS compliant processor. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations (including tax and payment records, which we keep for seven years), resolve disputes, and enforce our agreements. SMS consent records are kept for as long as you are opted in and for four years after you opt out, as proof of consent. When information is no longer needed, we take reasonable steps to delete or anonymize it.

You may contact us at any time to:

• Request access to the information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Request a copy of your information in a portable format.
• Opt out of SMS communications by replying STOP to any message from us.
• Unsubscribe from informational email using the link provided in each message.

Where state privacy laws apply (including the Texas Data Privacy and Security Act, the California Consumer Privacy Act, and similar laws), you have the rights those laws provide, and we do not discriminate against you for exercising them. We do not sell personal information or use it for targeted advertising, so there is nothing to opt out of on those grounds. To exercise any right, email legal@researchinfo.com from the address associated with your request. We respond within 45 days, or sooner where the law requires, and may ask you to verify your identity first. If we decline a request, you may appeal by replying to our response.

This website uses a minimal number of cookies and similar technologies for basic site functionality and security. We do not use cookies for advertising or cross-site tracking. Where we use analytics, the data is aggregated and does not identify you. You can control cookies through your browser settings; blocking cookies may affect site functionality.

This website and our services are intended for adults. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

Our site may contain links to websites operated by third parties, including payment processors and our operating brands. We are not responsible for the privacy practices of sites we do not operate, and we encourage you to review their policies before providing any information.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective” date. If a change materially reduces your rights, we will give notice by email to people who have opted in to our communications programs before it takes effect.

Questions about this policy or your information: