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Posted by Ian Straus on May 19, 2000 at 09:11:28:
In Reply to: Quality Function Deployment posted by simona on May 19, 2000 at 05:48:58:
See http://www.apta.com/tcrp/orders/tqm.htm
regarding local public transportation. Poke around a little more on the APTA site.
Subject: