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Posted by Ian Straus on January 24, 2000 at 13:59:51:
In Reply to: Scenario - Customer Satisfaction Survey posted by Craig on January 17, 2000 at 11:19:30:
It's pretty well known that this happens.
To me, it indicates that I don't want to be a shareholder in that company, since their customer satisfaction research is being done by rote rather than for a purpose. At least, if it were being done for a purpose, why would they tolerate
that behavior?
In other industries that might be a firing offense.
Subject: