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Posted by :) on January 17, 2000 at 12:24:21:
In Reply to: Scenario - Customer Satisfaction Survey posted by Craig on January 17, 2000 at 11:19:30:
Interesting one this.
It's just a thought but I suspect that the motoring organization in question may be inducing a certain amount of bias into the responses....... Of course, I am sure that this must be a purely unintentional oversight on their part.
:)
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