Loyalty and Customer Satisfaction

Posted by M Crawford on January 13, 2000 at 11:36:21:

Wondering if anyone has statistics on loyalty vs. Very Satisfied customers. I.e., looking for a figure that states customers who are Very Satisfied are ____% more likely to remain loyal to a company than other customers. Looking for differences between customers who are Very Satisfied vs. Satisfied. Thank you for any help you can give to me!

Follow Ups:

• Re: Loyalty and Customer Satisfaction Jeff 14:12:30 1/21/2000 (0)
• Re: Loyalty and Customer Satisfaction John Taylor 23:46:15 1/13/2000 (4)
  • Re: Loyalty and Customer Satisfaction Joe 19:56:18 1/18/2000 (1)
    • Re: Loyalty and Customer Satisfaction Lenamarie Alaimo 13:11:33 1/26/2000 (0)
  • Re: Loyalty and Customer Satisfaction Kent 09:37:51 1/14/2000 (1)
    • Re: Loyalty and Customer Satisfaction james watts 14:01:32 1/16/2000 (0)
• Re: Loyalty and Customer Satisfaction Lisa Haggerty 15:19:07 1/13/2000 (0)
• Re: Loyalty and Customer Satisfaction Serge Therrien 14:35:42 1/13/2000 (1)
  • Re: Loyalty and Customer Satisfaction Pierre Wanger 06:03:14 2/17/2000 (0)

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