[Home Page] [Previous Page]
[Old Roundtable Archives] [New Roundtable]
Posted by Michael Branham on July 01, 1998 at 18:15:34:
In Reply to: Employee Satisfaction/Opinion Surveys posted by Susannah Causier on July 01, 1998 at 16:56:08:
Companies often conduct customer or employee satisfaction studies with good intentions but fail to take action on the results. So data collected from employee satisfaction surveys is only as valuable as you make it.
The first step to a worthwhile employee satisfaction study is gaining managerial commitment. Management must be *truly* committed to maximizing employee satisfaction through *listening* to what employees have to say.
Second, management must view the survey results with an open mind -- without discounting feedback that doesn't fit their agenda.
Third, management must be willing to take appropriate action based upon the survey results. This doesn't mean mindlessly yielding to every complaint or demand, but it does mean probing deeper into 'morale-busting' issues and implementing mutually acceptable resolutions when necessary.
One final thought: Conducting employee satisfaction surveys and *failing to follow through* on the results can actually exacerbate pre-existing employee morale problems.
Subject: Re: Re: Employee Satisfaction/Opinion Surveys